Terms & Conditions

Small to TALL is a registered Australian business (ABN 95 799 194 712).

These terms and conditions ("Terms") apply to your use of the Small to TALL Website. You must read these Terms carefully, and we recommend that you print and keep a copy for future reference. By accessing, browsing, using or registering with the Small to TALL Website, you confirm that you have read, understood and agree to these Terms in their entirety. If you do not agree to these Terms in their entirety, you must not use the Small to TALL Website. Small to TALL is an online-only store and does not have a physical shop-front.

Privacy Policy

Small to TALL respects and protects your privacy. Your personal details are only collected to allow us to process your order. Your personal information will under no circumstances be disclosed, exchanged or sold, unless ordered by a court of law. All payments are managed through the secure payment gateway PayPal Payments Pro, the PayPal website or PayPal Here mobile payment system. Credit card details are only used to process orders through PayPal and are not revealed to Small to TALL or kept on file by Small to TALL.

Pricing

All pricing displayed on this website is in Australian Dollars (AUD). We reserve the right to change pricing at our discretion and without notice.

Ordering

Add items to your shopping cart and proceed through checkout to place an order online. We accept payments by VISA, MasterCard, American Express, PayPal or EFT. If you need any help at all, please feel free to get in touch and we will do all we can to help.

Payment

You can pay by VISA, MasterCard, American Express Credit or Debit cards, PayPal or Electronic Funds Transfer (EFT).

Credit/Debit Card payments are processed through the secure payment gateway Shopify Payments powered by Stripe. Data is not revealed to us and is not kept on file by Small to TALL.

For payments via EFT, please include your order number as the reference. Once payment has been received, your order will be packed up and posted.

Account name : Small to TALL
BSB : 302-162
Account number : 0587440
Bank : Bankwest

Order Confirmation

Once your order has been placed on our website or over the telephone you will receive a confirmation email. This is an automatically generated email which will confirm the details of your order. Please check this email and contact us if you have any issues or questions.

Lost, Faulty or Damaged Items

We personally check all our stock and pack your order ourselves to be sure it is not faulty or damaged but if you receive an item that you deem to be broken or faulty, or your item does not turn up within 10 days of it being despatched, you must contact us to let us know.

Regretfully, Small to TALL cannot take any responsibility for any orders shipped to an international address with no tracking number. Refunds will not be given should packages with no tracking not arrive at the intended destination. Customers are advised to select a shipping option with tracking to ensure safe arrival.

You, the customer, can choose whether to receive a store credit or full refund on a damaged item. Damaged items should be returned to us at Small to TALL, P.O Box 556, Leichhardt NSW 2040, Australia within 21 days of receipt with all labels and packaging intact. On receipt your credit or refund will be issued for the value of the returned item including associated shipping costs.

Read our full Delivery & Returns Policy.

Sale Items

Items purchased on sale are purchased 'as is' and cannot be exchanged and are non-refundable if you change your mind. However, our returns policy does apply if you deem a sale item to be damaged or faulty.

The Small to TALL Club

Any customer who spends more than AUD $200.00 with us will automatically become a member of The Small to TALL Club. As a member of The Small to TALL Club, you will receive a unique discount code which entitles you to a 20% discount on all future orders, forever. Your discount code is unique to you and cannot be used by any other customer or in conjunction with other discount codes. Your personal discount code will never expire and can be used towards purchasing any item(s) including those which are on sale.

Newsletter Subscription Discount

When you first subscribe to the Small to TALL email newsletter you will receive an introductory one-time-use discount code which offers you a 10% discount on a single order. By using this discount code you agree not to share it with other people (they can get their own by signing up to the newsletter!). This discount code can only be used once per customer.