Delivery & Returns
Delivery to an address within Australia
We offer FREE SHIPPING on any order over $65 to any address within Australia.
We use regular Australia Post for all our deliveries but do contact us to discuss alternative arrangements if you have specific requirements.
For orders under $65 shipping to an Australian address, delivery is calculated based on the weight of the items in your basket during checkout.
Our rates are as follows:
|Up to 500g||$6.00 flat rate|
|Between 500g - 3kg||$10.00 flat rate|
|Over 3kg||$14.00 flat rate|
Pick up from store
You can pick up your order if you prefer to do the leg work yourself. We are located in Sydney's Inner West at 41 Piper Street, Lilyfield NSW 2040. Just choose the option to 'Pick up from store' during checkout and pay nothing for delivery (note that you will need to register/log in during checkout to see this option).
We can deliver goodies to you anywhere in the world.
Delivery charges are calculated during checkout based on the weight of the items in your basket so you will always know what the final shipping charge will be before you commit to purchasing.
Feel free to contact us to confirm delivery charges on international orders if you are unsure. We are more than happy to help.
Orders will be sent out within 5 working days once payment has been received.
Our 'no quibble' Returns Policy
We know what it’s like buying stuff online and we get that it’s hard to know if what you are seeing on screen is going to be just as gorgeous in the flesh, so to speak. That’s why we have a no quibble returns policy meaning you can return things (unused, unworn and with all packaging and labels intact) within 21 days of you receiving your order. If you want to exchange your item for a different size or style, we’ll cover the postage for sending you the exchanged item.
If you wish to exchange or return an item we ask that you contact us to let us know as soon as possible and return the item to us at 41 Piper Street, Lilyfield NSW 2040, Australia. Once Small to TALL receives the returned item(s), your order total (less original delivery) will be refunded OR the replacement items(s) will be despatched. Postage will not be charged for sending replacement item(s) to you, the customer, however, all costs such as packaging and postage incurred when returning unwanted item(s) to Small to TALL will be paid by the customer.
Lost, Faulty or Damaged Items
We personally check all our stock and pack your order ourselves to be sure it is not faulty or damaged but if you receive an item that you deem to be broken or faulty, or your item does not turn up within 5 days of it being despatched, you should get in touch with us to let us know. You, the customer, can choose whether to receive a store credit or full refund on a damaged item. Damaged items should be returned to us at 41 Piper Street, Lilyfield NSW 2040, Australia within 7 days of receipt with all labels and packaging intact. On approval your credit or refund will be issued for the value of the returned item including associated shipping costs.
items purchased on sale are purchased 'as is' and are not exchangeable and non-refundable.